Customer Support

As a modern employer, it is essential to offer your employees flexible time models without compromising accessibility.

Our service ensures that you are available for your customers at the desired times and can offer a satisfactory service.

We are always available for an open exchange. We look forward to hearing from you.

Consultation

Professional

Solution-oriented

Friendly

Telephone customer service:

Potential outsourcing tasks:

Answering calls
Answering questions
Solving problems and providing support over the phone

Telephone customer service:

Advantages:

Increase capacity
Reduce waiting times for customers

Email support:

Potential outsourcing tasks:

Processing e-mails
Answering customer inquiries
Providing information and support

X

Advantages:

Faster response time
More effective management of e-mail traffic

Live chat support

Potential outsourcing tasks:

Providing real-time support and advice via live chat on the website

X X

Advantages:

Live chats enable immediate and direct communication between customers and companies
Customers can ask questions, report problems or request support, and you can respond immediately
Increase customer satisfaction and build long-term relationships.
Greater cost efficiency,one agent can serve multiple customers simultaneously, resulting in lower labor costs per customer request

What our customers say:

"The cooperation with Riz Alexandra's Organisation Space, especially with Alexandra Riz, is very positive. In detail, the work services are characterised by high quality and flexibility. Accessibility is very good, feedback is prompt and communication is clear, flawless in terms of language and content, very friendly and goal- and service-orientated. Orders are completed quickly and reliably. The co-operation is very trustworthy and personally pleasant".

"By outsourcing certain administrative processes, we were able to reduce our operating costs and increase efficiency. Through process optimisation and transparency combined with KPIs to ensure sustainability".

"Alexandra is self-confident, alert, creative and focussed".

"Alexandra is extremely professional, efficient and customer-orientated. She knows how to set priorities correctly and finds the right balance between fulfilling customer wishes and existing business requirements. Working with Alexandra is always goal- and solution-orientated and extremely pleasant."

"We got to know W. as very reliable, she is an open, very cordial person, her dealings with patients, employees and superiors were very good, she quickly settled into our team and enriched it greatly, she made suggestions and inputs, regularly took part in meetings, she carried out the work assigned to her quickly and correctly and asked questions if anything was unclear. Her cheerful and uncomplicated manner was an asset to our team. We wish her all the best both professionally and privately".